Windows XP may be Microsoft's passport to trouble.
A new feature introduced in the latest test version of Microsoft's
Windows XP operating system requires people to establish an account with
the software maker's Passport authentication service to use new instant
messaging and telephony features.
The beta--one of the last before a widely anticipated preview
release--introduces to Windows XP support for Microsoft's .Net software-as-a-service initiative.
Critics argue that by using Windows XP to encourage Passport account
sign-ups, Microsoft is drawing on its dominance in operating systems to
gain a foothold in the nascent market for online services and
subscriptions. Passport integration raises the specter of antitrust
hanging over the operating system, they contend.
"There are very real consumer issues with Passport, HailStorm and .Net
taking away consumer choice," said John Buckley, a corporate vice
president for AOL Time Warner. "Trying to dominate in new areas leveraged
off the desktop monopoly is a prescription for future trouble for them."
< align=justifyP>Microsoft has long contended
that it has a right to bundle products with the operating system. In the
case of Passport specifically, the company says it is meant to be
"unobtrusive," and consumers can choose not to use it.
ProComp, a Washington, D.C.-based trade group whose members include
Microsoft rivals AOL, Oracle and Sun Microsystems, on Thursday issued a
white paper criticizing Microsoft's .Net, HailStorm and Passport
integration plans.
The 61-page white paper contends that Microsoft is trying to gain an
"identity monopoly" through Passport. The group also attacks Microsoft's
broader goals with .Net and HailStorm, arguing, "Windows XP is designed to
force adoption of Microsoft's Web services."
ProComp's announcement follows Wednesday's
criticism of Microsoft's Web services plans by two of the state attorneys
general who spearheaded the antitrust case against Microsoft. Attorneys
General Richard Blumenthal of Connecticut and Tom Miller of Iowa said the
software giant "may be repeating its efforts to maintain and extend its
monopoly" by bundling features into its newest operating system.
But some Windows XP beta testers defend the Redmond, Wash.-based
software giant, praising the advantages offered by Passport integration
and spurning insinuation that the company is forcing them to sign up for
accounts.
"There will always be those people who feel that they are being bullied
into signing up for a Passport account," said Pete Kovacevic, a longtime
Windows user from Tucson, Ariz. "I think that this is a mind-set because
of the name Microsoft. However, the advantages, I believe, outweigh
that sort of thinking."
Signing up for Passport--Microsoft's
authentication service supporting .Net--is mandatory for use of some new
features introduced with XP, including the Windows
Messenger communications software. People have the option to log in to
their PCs and online Passport accounts simultaneously.
Some analysts and legal experts see nothing as innately anticompetitive
about Passport's inclusion in Windows XP.
"It's tough to say there's anything inherently anticompetitive about
integrating more into the operating system," said Andy Gavil, an antitrust
professor at Howard University School of Law. "Even a monopolist has a
right to compete."
Forrester Research analyst Bob
Zurek agreed.
"I don't see it as squashing innovation," he said. "I can see it as a
positive thing as long as the consumer knows what's going on. You've got
to pay the toll to use some features, and Passport is the tollgate."
The dot in .Net
Although Windows and Office command more
than 90 percent share in their respective markets, according to Dataquest, Microsoft can no longer
rely on PC software to sustain revenue growth, analysts say.
For this reason, Microsoft has been putting into place the pieces for
.Net, a strategy for selling software over the Internet as a service or on
a subscription basis. Just as AOL Time Warner collects a monthly fee for
its online service, Microsoft envisions doing something similar with its
software, but delivered to handhelds, cell phones and other devices in
addition to PCs.
The first .Net building block, HailStorm,
relies heavily on Passport, which Microsoft has used for some time for its
MSN Messenger and Hotmail services. Passport is supposed to be a universal
gateway to a variety of services--some free, others for a
fee--delivered by Microsoft and third-party service providers. People
sign in once, with immediate access available to any
Passport-authenticated service or Web site.
Microsoft's use of Windows XP as an asset makes sense, said Directions on Microsoft
analyst Matt Rosoff.
"Microsoft is basing its entire future business strategy on Web
services," he said. "But in order for this strategy to succeed, Microsoft
must first demonstrate that its own Web services are successful...By
building Passport functionality into Windows XP, Passport instantly
reaches millions of users."
But reaching those millions via Windows--a monopoly product according
to U.S. District Judge Thomas Penfield Jackson's antitrust ruling--is
anticompetitive, some Microsoft rivals say.
"I'm not surprised at all; they're doing it because it's a great way to
control their customer base," said Anne Thomas Manes, director of market
innovation for Sun. "They own your identity and therefore can control you
through that. I'm surprised the DOJ doesn't look into what that's about,
what that means in terms of their monopoly."
ProComp, in its white paper, wrote, "Windows XP does not just directly
promote Microsoft Passport--it does so exclusively."
Legal sources said that, at least for now, the Passport integration
violates no laws.
"If anything, it's pro-competitive, not anticompetitive," Gavil said.
"It would only be a problem if they forced you to take their
authentication service over others. But Microsoft has left an opening for
others to offer alternatives."
Emmett Stanton, an antitrust attorney with Fenwick & West in Palo
Alto, Calif., concurred.
"Consumers are already getting the monopoly product," he said. "You're
just throwing in some stuff for free you hope they will like in the
future. That's more along the lines of the automaker that includes the
radio."
That analogy made a lot of sense to Tim Adamczak, a Web developer and
Windows user from Albany, N.Y.
"You can always shut off (the feature), so that's no more bother to me
than finding the radio on in a rental car," he said.
Paul Dain, director of application development at Emeryville,
Calif.-based Wirestone, a
technology services company, believes the integration issue is one
Microsoft may never shake off.
"It seems that anytime they try to 'integrate' something into the OS,
the competitors and critics immediately go on the attack," he said.
"Microsoft could integrate a flawless cure for cancer into Windows, and
critics would find fault with how closely it's tied to the OS."
Gavil took a similar view, pointing out that competitor complaints may
have more to with their authentication position in the marketplace than
with Microsoft's.
"If AOL's real problem is they're behind Microsoft a year, they've got
a real problem," he emphasized. "But it's not an antitrust problem."
XP is your Passport
Much to the chagrin of some Microsoft
competitors, Passport integration with Windows XP could turn out to be a
great way to sign up people for the authentication service, helping the
software giant to gain a foothold in the delivery of online services.
"The more people that have a Passport, then, when more third parties
create services that use Passport authentication, the more people will be
inclined to go to these kinds of services," Directions on Microsoft's
Rosoff said. "Instead of logging into eBay every time you want to make a
purchase, you will have logged in through Windows Messenger or even
through the operating system. Your initial log-in might be tied to
Passport."
Microsoft doesn't appear to be force-feeding Passport to people,
either. While earlier test versions of XP offered Passport account sign-up
during the installation process, that will not be the case when the
product ships in
later October, said Microsoft spokeswoman Erin Cullen.
The second time someone connects to the Internet and as many as four
times thereafter, there will be offers to sign up for a Passport account.
"But that's all," she said. "We're trying to make this as unobtrusive as
possible."
Gartner analyst Michael Silver
doesn't see the authentication service sign-up as all that unobtrusive.
"Passport is so in your face, it almost guarantees success in terms of
people signing up," he said.
Silver's reasoning: Some XP features, Windows Messenger and the Web
Publishing and Order Prints services, require Passport authentication.
Windows Messenger--a communications console offering instant messaging,
videoconferencing, telephony and application sharing, among other
features--is the main reason.
In fact, Windows Messenger is so revolutionary, many analysts predict
that one feature could drive Windows XP sales.
"Here's a compelling new feature of the operating system they're making
it really hard to resist," Forrester's Zurek said. "Oh, and by the way,
you need Passport to use it."
Another feature that wooed Windows XP testers: The ability to manage
people's system log-in and Passport accounts. Dain explained the
advantages.
"With XP, if your system log-in is Passport-enabled, you have
transparent access to any Web site or Web service that has implemented
Passport as an authentication scheme," he said. "This simply extends AOL's
single sign-in model beyond their closed network and, more importantly,
bases it on open standards that developers can leverage in their own
applications and Web sites."
Microsoft also offers businesses more choices than it does to
consumers, who typically would use Microsoft's authentication services,
Microsoft Chairman Bill Gates said this week in an interview with CNET News.com.
"HailStorm inside your company, instead of looking at Passport for
authentication, will connect to Active Directory. So the only time you
need to go out to the Internet within a business is when you want to go
between businesses," Gates said. This, he said, would appeal to companies
interested in "state management and communications profiles."
Even if Microsoft successfully uses Windows XP to sign up more people
for Passport than it might otherwise, this doesn't assure the success of
HailStorm and other .Net initiatives, Silver said.
"What Microsoft does after that, how successful they are, depends on
getting the right services to go along with it," he explained." A larger
number of Passport holders is no guarantee of success."