The software giant said MSN Search had more than 32 million unique users in
the United States, compared to Yahoo Search's 29 million users.
Yahoo, however, refutes the claim, saying the numbers come from a custom
report the software giant asked a third-party research firm to create. Yahoo
said a lot of MSN Search queries are "involuntary." Those searches are prompted
by people who typed a misspelled or nonexistent domain name into the address bar
of Internet Explorer and were automatically redirected to Microsoft's search
engine, a feature the software giant quietly added to its browser in September.
"Every time you type in a wrong URL, Internet Explorer takes you to an MSN
URL, and they are counting those clicks," said Anke Audenaert, Yahoo's director
of global market research.
MSN, however, said it is not counting those clicks and is relying on data
compiled by Jupiter Media Metrix, a traffic measurement firm. By surpassing
Yahoo, the software giant said it is demonstrating its growth and reach with
more people taking advantage of MSN Search.
"It's not our number; it's Jupiter Media Metrix numbers," said Sarah Lefko,
lead product manager at MSN, adding that many companies use data from such
third-party research firms.
Stephen Kim, senior vice president of Jupiter Media Metrix, said companies
sometimes use a custom piece of data from his company to compare themselves
against somebody else in their competitive set. The research firm confirmed that
the latest figures from Microsoft come from a custom category defined by the
software giant.
Yahoo said it uses traffic numbers from Nielsen/NetRatings because that
research firm measures more countries than Jupiter Media Metrix.
Nielsen/NetRatings covers 29 countries; Jupiter Media Metrix gathers results
from 13 nations.
Still, some analysts say raw traffic numbers have become less important as
investors focus on profits amid an economic slowdown. Microsoft's ranking
announcement comes a day after Yahoo released its third-quarter results. The
company reported that its revenues had fallen to $166.1 million, which could
force the company to lay off additional employees. Microsoft is scheduled to
report earnings Oct. 18.
"Most portals were built around directory and search, but it's not longer
key," said David Card, an analyst at Jupiter Media Metrix. "Reach is bogus. Time
spent on the site is what is most important."